Publisher: Ucallix
Version: 1.0 — March 2026
These Terms of Service ("Terms") govern access to and use of the Ucallix service (the "Service"), a SaaS AI phone reception platform for business (B2B) customers. Accessing the Service constitutes unconditional acceptance of these Terms.
Access requires account creation and, depending on the chosen option:
The user is responsible for the confidentiality of their credentials and any activity carried out from their account.
The Service includes: AI-powered phone reception (Vapi.ai / Gemini 1.5 Flash), calendar management (Microsoft 365 or Google Workspace), call transfer to internal agents, post-call summaries sent by email or Microsoft Teams.
The user agrees to: provide accurate information upon registration; not use the Service for unlawful, fraudulent or improper purposes; correctly configure agent and client data; comply with applicable data protection regulations in respect of their own contacts.
The publisher undertakes to keep the Service operational and to notify users of planned outages. Publisher liability is limited to direct damages only and capped at the amount paid by the user in the preceding three (3) months. The publisher shall not be liable for interruptions or failures of third-party services (Vapi.ai, Microsoft, Google, Stripe, Twilio) which are independent components beyond its control.
The Service and all its components (interface, code, content, trademarks) are protected by intellectual property law. The user is granted a non-exclusive, non-transferable licence for the duration of their subscription.
Monthly subscriptions may be cancelled at any time via the billing portal. Cancellation takes effect at the end of the current period. The Discovery Offer may be refunded on a pro-rated basis for unused minutes, less any applicable Stripe processing fees.
These Terms are governed by French law. Any dispute concerning their interpretation or performance shall be submitted to the competent courts of Paris.
Data Controller: Ucallix
Legal basis: Performance of contract (GDPR Art. 6.1.b) — Legitimate interest (Art. 6.1.f)
| Category | Purpose | Retention |
|---|---|---|
| Admin email and company name | SaaS account management | Subscription duration + 3 years |
| Call transcripts and summaries | CRM history, notifications | 12 rolling months |
| Caller phone numbers | Client CRM identification | 12 rolling months |
When you connect a Microsoft 365 tenant, we access the following resources via the Microsoft Graph API, strictly within the permissions granted during admin consent:
This data is not stored beyond its real-time processing. The tenant_id is retained to maintain the workspace connection.
When you connect a Google Workspace account, we use the following OAuth2 scopes:
OAuth2 tokens are stored encrypted (AES-128 via Fernet) in our database. They are never shared with third parties and are deleted upon account closure.
All sub-processors established outside the EU have appropriate safeguards in place (Standard Contractual Clauses or equivalent).
Under GDPR (EU Regulation 2016/679), you have rights of access, rectification, erasure, restriction, objection and portability. To exercise these rights: [email protected]. You may also lodge a complaint with the relevant supervisory authority (CNIL in France: www.cnil.fr).